Terms And Conditions
Last Updated: [Date]
Welcome to [Your Jewelry Store Name]. Please read these Terms & Conditions ("Agreement") carefully before using our website ("Site") and making any purchases. By accessing or using the Site, you agree to be bound by these terms and conditions.
General
Acceptance of Terms: By using our Site, you agree to comply with and be bound by this Agreement. If you do not agree to these terms, please refrain from using our Site.
Updates: We may update or modify this Agreement at any time without notice. Continued use of the Site after any changes constitutes your acceptance of the modified Agreement.
Use of the Site
Eligibility: You must be at least 18 years old or have parental consent to use our Site and make purchases.
User Account: To make purchases or access certain features, you may need to create a user account. You are responsible for maintaining the confidentiality of your account information and are liable for all activities occurring under your account.
Products & Orders
Product Information: We make every effort to display accurate product descriptions, prices, and availability. However, we do not warrant that product information is error-free, complete, or up-to-date.
Orders: Placing an order on our Site constitutes an offer to purchase. We reserve the right to accept or decline orders for any reason, including product availability and pricing errors.
Payment & Billing
Payment: Payment for orders is processed through secure payment gateways. We accept major credit and debit cards. By providing payment information, you authorize us to charge your account for the total purchase amount.
Billing Information: You agree to provide accurate and current billing information. Inaccurate or incomplete billing information may result in order cancellation.
Shipping & Returns
Shipping: We offer various shipping options, and delivery times may vary. Shipping fees are disclosed during the checkout process. International orders may be subject to customs fees and import duties.
Returns: Please review our separate Shipping & Return Policy for details on returning items, including eligibility, timelines, and conditions.
Intellectual Property
Copyright: All content on our Site, including text, images, logos, and designs, is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute our content without prior written consent.
Privacy
Privacy Policy: Our Privacy Policy governs the collection and use of your personal information. By using our Site, you consent to the practices outlined in our Privacy Policy.
Disclaimer: Our Site and products are provided on an "as-is" basis. We make no warranties, express or implied, regarding the accuracy, reliability, or completeness of the information on the Site.
Limitation of Liability: To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our Site or products.
Governing Law
Jurisdiction: This Agreement shall be governed by and construed in accordance with the laws of [Your Jurisdiction]. Any disputes or claims shall be resolved in the courts of [Your Jurisdiction].
Contact Us
If you have any questions or concerns about this Agreement, please contact us at [Contact Email Address].
Lifetime Warranty
We stand behind, and are committed to ensuring, the quality and craftsmanship of our products and that they are free from manufacturing defects at the time of delivery. If you believe your item has a manufacturing defect, we advise you contact us immediately so that we may do a full inspection of your item. If we determined that the item is damaged due to a manufacturing defect, we will repair the merchandise and ship it back free of charge.
If we determine that the damage was not caused by a manufacturing defect, we will notify you of any necessary repair services. Repairs not covered under our lifetime warranty will be quoted and approved before the work is performed.
Items that have been, in any way, altered or repaired by another jeweler other than with Whitehurst will void the warranty.
The life of your jewelry requires attention and, at times, some extra love due to normal wear and tear. Our lifetime warranty covers free prong tightening, re-polishing and cleaning services- just cover the shipping and we’ll take care of the rest.
At Whitehurst we are committed to honest, quality customer service. Please contact us if you have any questions about the care of your jewelry, or about your lifetime warranty.
Lifetime Diamond Upgrade
Any loose diamond purchased from Whitehurst can be exchanged at 100% credit of the original purchase price for a replacement diamond of at least 2X or greater value. The diamond that is being upgraded must be in saleable condition (no chips, cracks, or damage of any kind) and accompanied by the original laboratory grading document. Upgrades are not currently available for colored gemstones.
Our Return/Resizing Policy
We craft every item with care and want you to be completely thrilled with your purchase. If you are not 100% satisfied with your purchase, you may return it for a full refund, within 30 days. Products being returned must be in their original purchase condition and accompanied with all original documentation. Items that display obvious signs of ware or alteration by another jeweler other than Whitehurst will not be accepted.
Items that are nonreturnable, due to their personalized nature, include the following: special order; custom designed jewelry; modified, engraved or resized items; and previously exchanged items.
Whitehurst conveniently offers one free resizing within the first year of your purchase, along with free shipping to the US and Canada for the first resize. If an additional resize is needed, our standard rates will apply.
Keep in Touch
There's always something new happening at Whitehurst! Never miss out on an important message.
Book an Appointment
Most of what we do at Whitehurst is very personal. So let's have a meeting ... we love giving personal service.
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Site Credits
Interested in knowing who did our brand videography, jewelry photography, who provided the fashions, or any of the other aspects of our website? We give them all credit here.
Event Venue
550 East Lake Drive
Tarpon Springs, FL 34688
+ 1 727.934.2171
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